Refund/Return policy for Fish Dead on Arrival:

a. Live Fishes:
As stated, we only guarantee live arrival, we do not accept refund/return on live fishes.
b. Dry Goods & Accessories.
Refund/Return policy is only applicable for Dry Goods & Accessories & Accessories from our side.

a. For Live Fishes:
We would request you to immediately share a clear video of dead fish in our original packing bag and out of the bag as well in case of any Fish Dead on Arrival. So that dead fishes can be counted easily by us, the clear video must be shared to us within 2 hours of delivery of fishes in original packing bag as the case should be “Fish Dead on Arrival”.
We will replace with another fish of same strain, size or same value and only the shipment charges will be charged on you.
We don’t refund entire amount after booking is made and shipment is completed from our end.
If fish is out of original packing bag and dies after adding into your aquarium, then we don’t consider it as “Fish Dead on Arrival” and this doesn’t come under the gambit of “Fish Dead on Arrival”.
Any other scenarios don’t come under the gambit of this policy of “Fish Dead on Arrival”.

b. For Dry Goods & Accessories:
Refund/Return policy is applicable only for damaged / wrong item being shipped / item which has crossed the expired.
No returns Entertained for following criteria.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like goods (such as Fish, food, or plants), custom products (such as special orders or personalized items).
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.
In all other conditions, we don’t accept Refund/Return on Dry Goods and Accessories
Refunds
We will notify you once we’ve received and inspected your return item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
There will be a cancellation fee of Minimum Order.
The Cancellation fee of 25% of Order Cost, including transport. This applies to order unshipped, even if placed 5 minutes / 10 minutes earlier than your request for cancellation.