Shipping
Shipping
We only ship in the India to every State and Union Territories.
We ship all of our fish with Railways or Airways.
Shipment through Railways you need to go personally or send any other person of your choice to your destination railway station and collect for fishes on-time, if the stoppage of train in your destination railways station is a few minutes, it is required for you to be available in railway station atleast 30 minutes prior to arrival time. Contact any parcel agents in your destination station, they will help with some extra fees.
Shipment through Airways within India, we support door to door delivery for most of the airports across India, here the shipment charges will be on higher side as it will hassle-free and door delivery.
We ship during weekends once in a week or biweekly, some time on weekdays as well based on the prevailing situation.
We use special styro boxes, you will be charges for the box and GST as per India Taxation Laws, all fish will be at least single to double bagged with pure oxygen.
We have to put the fish off food for 24 to 48 hours before shipping.
We will inform you in advance what day we will ship, we will WhatsApp or email you the shipping information including the tracking number so you can track the package.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation as SMS text message or Whatsapp to your registered mobile number and/or registered e-mail once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours. Thus you will be able to know the status of your order, where your order exactly is, until it reaches your door step for delivery.
SVR Aquatics Transhipping Services or svraquatics.com is not responsible for packages stolen after delivery by Shipment Agency.
Live arrival
We take the quality of our fish, as well as our customer service, very seriously.
We guarantee only Live arrival on first delivery attempt from Shipment Agency, make sure your availability as per shipment delivery schedule.
We take pride in loosing very few Fishes in shipping, in the case of a Dead On Arrival, send us an email (sales@svraquatics.com) within 2 hours after delivery with a good quality picture of the dead fish and the DOA arrival will be replaced without any discussion.
Shipping costs are not covered under the guarantee.
After the Fish are placed in the customers tank, we can’t take any longer any responsibility.
Note: Fish sizes or colour are not guaranteed as they will be under transit stress, it takes time to gain back original colour. Occasionally a Fish may be smaller or larger than the size listed. Typically, all Fish will be very close to the listed size. We will not refund or replace any Fish that is close to the listed size. Please rest assured we are in business to sell quality fish and to provide an enjoyable experience to our customers.
We pride ourselves on excellent customer service and we will make your experience with us a great one.
Refund/Return policy for Fish Dead on Arrival:
a. Live Fishes:
As stated, we only guarantee live arrival, we do not accept refund/return on live fishes.
b. Dry Goods & Accessories.
Refund/Return policy is only applicable for Dry Goods & Accessories & Accessories from our side.
a. For Live Fishes:
We would request you to immediately share a clear video of dead fish in our original packing bag and out of the bag as well in case of any Fish Dead on Arrival. So that dead fishes can be counted easily by us, the clear video must be shared to us within 2 hours of delivery of fishes in original packing bag as the case should be “Fish Dead on Arrival”.
We will replace with another fish of same strain, size or same value and only the shipment charges will be charged on you.
We don’t refund entire amount after booking is made and shipment is completed from our end.
If fish is out of original packing bag and dies after adding into your aquarium, then we don’t consider it as “Fish Dead on Arrival” and this doesn’t come under the gambit of “Fish Dead on Arrival”.
Any other scenarios don’t come under the gambit of this policy of “Fish Dead on Arrival”.
b. For Dry Goods & Accessories:
Refund/Return policy is applicable only for damaged / wrong item being shipped / item which has crossed the expired.
No returns Entertained for following criteria.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like goods (such as Fish, food, or plants), custom products (such as special orders or personalized items).
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
In all other conditions, we don’t accept Refund/Return on Dry Goods and Accessories
Refunds
We will notify you once we’ve received and inspected your return item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
There will be a cancellation fee of Minimum Order.
The Cancellation fee of 25% of Order Cost, including transport. This applies to order unshipped, even if placed 5 minutes / 10 minutes earlier than your request for cancellation.