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SVR Aquatics ships exclusively within India to all States and Union Territories via Railways or Airways. Customers must collect railway shipments promptly or opt for door-to-door delivery with higher charges for airway shipments. Fish are shipped weekly or biweekly, packed in special styro boxes with GST charges. Live arrival is guaranteed on the first attempt, with a replacement for Dead On Arrival (DOA) reported within 2 hours. Refund/Return policies differ for live fish and dry goods/accessories, with a 25% cancellation fee for unshipped orders. Damaged or wrong items must be reported upon receipt for evaluation and resolution.

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